Question 1

How do I book a shoot with World Through Lens?

Accepted Answer

You can either choose a package from our website or request a custom package. Once the package is finalized, you need to block your preferred dates. After confirming the date, we provide a payment receipt, and your dates are reserved in our calendar.

Question 2

What is the cancellation and rescheduling policy?

Accepted Answer

The booking fee is non-refundable if the client cancels the shoot. Rescheduling requests must be made at least 7 days before the original shoot date and are subject to availability.

Question 3

Do you provide dressing recommendations and rental outfits?

Accepted Answer

Yes! After booking, we share dressing recommendations based on the shoot theme. We also offer rental outfit options that clients can choose from. If a client wants to rent a specific dress that is not available in our collection, they must inform us at least 10 days before the shoot so we can pre-book it. If they don't pre-book within this timeframe, they must choose from the available rental options.

Question 4

What happens just before the shoot date?

Accepted Answer

Before the shoot, we provide the client with: Meeting location & point, Photographer's contact details, and any last-minute instructions to ensure a smooth experience. The shoot is then managed between the photographer and the client on location. Due to unpredictable weather and changing accessibility in mountain areas, final shoot locations will be confirmed 1–2 days prior to the shoot. This allows our team to select the most suitable, safe, and visually appealing locations available at that time. Clients are expected to trust our expertise in ensuring the best outcome within the agreed package.

Question 5

When and how should I complete the payment?

Accepted Answer

A 30% advance payment is required to confirm the booking. After the shoot is completed, the remaining 70% payment must be made before we proceed with the post-production process. In case of only photo packages, complete 100% payment needs to be made.

Question 6

When will I receive my raw images?

Accepted Answer

Raw images will be provided after the second payment is made. Once the payment is received, we will inform the client when the raw image link is uploaded, usually within 2-3 days.

Question 7

When will I receive my edited images?

Accepted Answer

Edited images will be delivered within 10-12 days after the raw images are provided.

Question 8

When will I receive my final edited video?

Accepted Answer

The edited video will be delivered within one month from the shoot date or from the date of the 70% payment—whichever comes later. Final deliverable date to be provided by team in accordance to project & prior discussion with client.

Question 9

How does the video editing process work?

Accepted Answer

We will inform the client when the video editing process starts. If they have specific requests (such as a preferred song), they must provide them before editing begins. If they don't provide a song, we will choose one that best complements the video.

Question 10

Can I choose my own song for the video?

Accepted Answer

Yes, but we highly recommend leaving the song selection to our editors as they know what fits best. If you have a very specific song in mind, you must provide it before editing starts. Important: If you provide a song, that exact track will be used, and no changes can be made later. If we select the song, no changes or replacements will be allowed once editing begins.

Question 11

Is it better to choose a song before the shoot?

Accepted Answer

Yes! Choosing a song before the shoot helps us create better content with the right mood and flow. This allows us to shoot sequences that match the song's energy and feel, leading to the best possible outcome in the final video.

Question 12

What is your creative control and editing policy?

Accepted Answer

World Through Lens Photography reserves the right to exercise creative judgment in capturing and editing photographs. The client acknowledges that the style and quality of photographs may vary based on factors like lighting conditions and location.

Question 13

Do you offer photo manipulation or heavy retouching in your edits?

Accepted Answer

Our photo editing process includes only basic enhancements such as color correction, exposure adjustments, cropping, skin tone balancing, and light retouching. We do not offer or support photo manipulation, such as body reshaping, background swaps, or altering physical features. At World Through the Lens, we stand for natural storytelling and raw beauty, celebrating the authenticity of real moments.

Question 14

What is the timeline for photo and video delivery?

Accepted Answer

Our minimum delivery timelines are: Photos: Minimum 10 working days, Videos: Minimum 21 working days. Please note that final delivery timelines vary depending on the nature and scale of each project and will be clearly communicated by our team after the shoot. If faster delivery is needed, expedited services may be available at an additional charge and must be discussed in advance.

Question 15

Can I ask for changes in the edited photos or videos?

Accepted Answer

Yes, we allow one round of corrections for both photo and video edits. However, in videos, timeline-related edits (e.g., song change, scene sequence changes, or altering sync) are not permitted. Only minor adjustments that do not impact the song timeline or flow may be considered. We strongly discourage client-led interference that may compromise the creative output. We work best with creative freedom, which helps us deliver the highest quality results.

Question 16

What if I don't like the final output?

Accepted Answer

Our work is a product of professional experience, subject to real-time conditions like lighting, locations, and spontaneity of moments. Once the final deliverables are shared, no refunds will be provided based on personal preferences or subjective dissatisfaction. We expect full payment as per the agreed schedule, and any attempt to withhold or deny pending payments may lead to legal action for recovery.

Question 17

How do I book your services?

Accepted Answer

Clients book us after reviewing our portfolio and style. Once booked, we expect clients to trust our professional experience and artistic process. Photography is a creative art, not a templated service, and while we consider client suggestions, we do not guarantee exact results. Each project is unique, and we use our creative judgment to craft the best possible outcome.

Question 18

Can I request changes to my video after editing?

Accepted Answer

One round of minor revisions (such as sequence adjustments) is included. Major changes (like song replacement or complete re-editing) are not included unless agreed upon beforehand.

Question 19

How long do I have to request revisions?

Accepted Answer

Clients must submit any minor change requests within 5 days of receiving the edited video. After this period, the project will be considered closed, and further revisions will not be possible.

Question 20

Do you provide raw footage?

Accepted Answer

Raw photos (.jpeg) are provided along the package. Raw videos are not included in the package but can be purchased separately for an additional cost. Any other request needs to be informed prior, at the time of booking.

Question 21

How long will my files be stored?

Accepted Answer

Edited photos and videos will be stored for 30 days from the final delivery date. Please download and back up your files within this period, as we will not be responsible for lost data after this timeframe.

Question 22

Can I get an urgent delivery of my photos or videos?

Accepted Answer

Yes! Urgent delivery is available for an additional fee as follows: Photo edits within 5 days of selection: ₹1,500, Video edits within 7 days of selection: ₹3,000

Question 23

Can World Through Lens use my photos and videos for promotions?

Accepted Answer

Yes, we reserve the right to use selected photos and videos for portfolio, social media, and promotional purposes. If you prefer to keep your content private, you must inform us in writing before the final delivery.

Frequently Asked Questions

1. How do I book a shoot with World Through Lens?

2. What is the cancellation and rescheduling policy?

3. Do you provide dressing recommendations and rental outfits?

4. What happens just before the shoot date?

5. When and how should I complete the payment?

6. When will I receive my raw images?

7. When will I receive my edited images?

8. When will I receive my final edited video?

9. How does the video editing process work?

10. Can I choose my own song for the video?

11. Is it better to choose a song before the shoot?

12. What is your creative control and editing policy?

13. Do you offer photo manipulation or heavy retouching in your edits?

14. What is the timeline for photo and video delivery?

15. Can I ask for changes in the edited photos or videos?

16. What if I don't like the final output?

17. How do I book your services?

18. Can I request changes to my video after editing?

19. How long do I have to request revisions?

20. Do you provide raw footage?

21. How long will my files be stored?

22. Can I get an urgent delivery of my photos or videos?

23. Can World Through Lens use my photos and videos for promotions?

Still Have Questions?